This customised course is aimed at companies who place an importance on caring for the customer and ensuring they receive the highest possible level of personal service. This programme will be tailor made to suit your company's needs. The course will ensure that staff are motivated and have the skills to deliver outstanding service to your customers. It will en hance their awareness, understanding and skill in dealing with customers.

Course content:

• Attitude/Self management
• Making decisions and solving problems
• Sales service and quality
• Internal customer service
• How you can provide customer service as part of a team
• How to handle complaints and compliments
• The value of a customer
• Effective communications

Duration:

X 2 mornings: 8 hrs or X 1 day