This course is designed for people who wish to enhance or develop their assertiveness skills. Assertiveness improves working relationships and builds self-confidence. Lack of assertiveness can act as a source of stress. The goal of our assertiveness training is to enable participants to learn to express their rights, request and opinions appropriately without violating the rights and self-esteem of others.

Course Content:

• What is Assertiveness?
• Breaking the pattern of aggressive and submissive behaviour
• Learning to refuse a request without feeling guilty
• How to encourage assertiveness
• Communicate more effectively how you feel and what you want to happen
• Learn how to get other people to respect you

Duration:
1 morning: 4 hrs.