This is the first customer contact point for every company. This course is designed for anyone who works in the ‘front office’, thinking of a career change or returning to work. This comprehensive course will cover all aspects of the role from answering the telephone to dealing with customers.

Course Content:
• The role of the receptionist
• The importance of first impressions
• Communication skills
• Active listening
• Handling awkward callers and complaints

Duration:
1 morning: 4 hrs.

Course available in the Offaly and East Galway area.